Mewvellous Cat Care – Privacy Policy

Last Updated: September 25, 2026

1. Introduction

Mewvellous Cat Care (“we”, “us”, or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you use our website or services.

2. Personal Data We Collect

We collect personal information that you provide to us when making an enquiry, registering, booking or communicating with us, including:

• Name, address and contact details

• Information about your cat’s health, care needs and routine

• Payment and booking information

• Communication history

We collect this information through registration and booking forms, email communications, phone calls, WhatsApp and our website.

3. How We Use Your Data

We use your personal information to:

• Provide and manage cat care services

• Communicate with you about enquiries, bookings, updates and reminders

• Process and record payments

• Understand and meet your cat’s care and health needs

• Keep appropriate records relating to our services

• Comply with legal and regulatory obligations

We process your personal information where it is necessary to provide the services you have requested, to fulfil our contractual obligations, to comply with legal obligations, or where we have a legitimate interest in managing and operating our business.

Where required, we will ask for your consent before using your information for a specific purpose.

4. Cookies and Tracking

Our website uses cookies and similar technologies to help the website function, remember preferences and understand how the website is used.

Some cookies may be necessary for the website to operate, while others may be used for functionality, analytics or other purposes where applicable.

For more information about the cookies we use and how you can manage your cookie preferences, please see our Cookie Policy.

5. Data Retention

We retain personal information only for as long as necessary to provide our services, manage our business, maintain appropriate records, or comply with legal and regulatory obligations.

The length of time we keep information depends on the type of information and the reason it was collected. When personal information is no longer required, it will be securely deleted or otherwise disposed of.

6. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to what is necessary to provide our services and manage our business.

While we take reasonable steps to protect your information, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Sharing Your Data

We do not sell or rent your personal information.

We may share personal information with trusted third-party service providers where necessary to operate our business and provide our services. These may include providers of website hosting, email, booking or form services, payment processing and other business support services.

We may also share personal information where required by law, to comply with legal or regulatory obligations, or where necessary to protect the rights, safety or property of our business, our clients or others.

Where third parties process personal information on our behalf, we take reasonable steps to ensure that your information is handled securely and in accordance with applicable data protection requirements.

8. Your Rights

Depending on the circumstances, you have rights under UK data protection law, including the right to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information where there is no legal or legitimate reason for us to continue processing it

• Ask us to restrict how we use your personal information in certain circumstances

• Object to certain types of processing, including processing based on legitimate interests

• Request a copy of certain personal information in a commonly used and machine-readable format where the right to data portability applies

To exercise your rights or ask questions about how we use your personal information, please contact us at carmen@mewvellous.com.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO) if you believe your personal information has not been handled in accordance with data protection law.

9. International Data Transfers

Some of the third-party services we use to operate our website and business may process personal information outside the UK.

Where personal information is transferred outside the UK, we will ensure that appropriate safeguards are in place in accordance with applicable data protection law.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, how we process personal information, or applicable legal and regulatory requirements.

The “Last Updated” date at the top of this policy indicates when it was most recently updated. We recommend checking this page periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact:

Email: carmen@mewvellous.com
Phone/WhatsApp: 07367 575275