Mewvellous Cat Care – Terms and Conditions

Last Updated: January 2026

Terms & Conditions

These Terms & Conditions apply to all bookings made with Mewvellous Cat Care. By booking my services, you agree to these terms.

My aim is to provide clear and fair arrangements for both you and your cat.

Services Provided

Mewvellous Cat Care provides professional, in-home care for cats, including:

• Standard cat sitting visits

• Half-day and full-day cat sitting

• Overnight cat sitting

• Medication administration

• In-home injections, excluding vaccinations

• Subcutaneous fluids

• Wound care

• Nail trimming

• Other agreed additional services

All services are provided in the cat’s own home unless otherwise agreed in advance.

Service Area

Kew, West London is my core service area.

Bookings in nearby areas may also be considered depending on travel time and public transport. Any applicable travel or other additional charges will be confirmed before the booking is accepted.

Booking Process

1. Clients must complete the relevant booking or registration form. Availability will be confirmed and a personalised quote provided.
2. Once dates are confirmed, the booking will be provisionally held for 48 hours pending payment. Payment must be received within this 48-hour holding period to secure the booking. The requirement to pay no later than 7 days before the booking start date represents the latest possible deadline and does not extend the initial payment window.
3. Once payment has been received, the booking is considered confirmed and is subject to the cancellation policy outlined in the “Cancellation & Changes” section below.
4. If payment is not received within the 48-hour holding period, the Provider reserves the right to release the dates to other clients.

Payment Terms

• Payment must be received within 48 hours of the invoice being issued to secure the booking, even for long-range bookings (weeks or months ahead).

• For bookings made less than 7 days in advance, full payment is required immediately.

• A 10% short-notice surcharge may apply to bookings made less than 7 days before the start date.

• Payment is made via bank transfer:

  • Bank: Barclays

  • Account Number: 60825034

  • Sort Code: 20-26-78

Bookings are only confirmed once payment has been received.

Meet & Greet / Key Collection & Return

A Meet & Greet or key collection is usually arranged before the booking starts to make sure everything runs smoothly.

Meet & Greet / Key Collection

• Long-standing clients: £10 per appointment fee may be waived

• Newer clients: £10 per appointment

If a Meet & Greet and key collection happen during the same appointment, it counts as one appointment.

Travel

• Kew: no travel surcharge

• Outside Kew: a £10–£15 travel surcharge may apply depending on location, journey time and public transport.

Key Return

• Free if the key is returned through the letterbox after the final visit.

• If an in-person or timed key return is requested, a £10 key return fee applies, plus the applicable £10–£15 travel surcharge outside Kew.

Any applicable charges will always be clearly confirmed in advance.

Cancellation & Changes

Cancellations More Than 7 Days Before the Booking

If you cancel more than 7 days before the start of your booking, you will receive a full refund.

Rescheduling may also be available if you prefer to move your booking to alternative dates, subject to availability.

Cancellations Less Than 7 Days Before the Booking

For cancellations made less than 7 days before the start of the booking, payments are non-refundable and bookings cannot be rescheduled.

This is because late cancellations can prevent the dates from being offered to another client.

Exceptional circumstances may be considered on a case-by-case basis.

Changes to a Booking

If you need to change the dates, times or services included in your booking, please contact me as soon as possible. Changes are subject to availability and may result in additional charges where applicable.

Early Return

If a client returns home earlier than agreed, no refund will be issued for unused visits or days, as this time has been reserved exclusively and cannot be reallocated at short notice.

Client Responsibilities

Clients are responsible for providing accurate and complete information about their cat and home before the booking begins.

Please ensure that:

• Your cat’s normal routine, feeding instructions and any special requirements are clearly explained.

• All medication and veterinary care instructions are provided in advance, including the correct dosage and any relevant veterinary guidance.

• Sufficient food, litter, medication and other essential supplies are available for the duration of the booking.

• Your home is reasonably safe and accessible for the agreed services.

• Any keys, entry instructions, alarms or access codes needed for the booking are provided in advance.

• You provide an emergency contact who can be contacted if necessary.

• You inform me of any known behavioural issues, health concerns or circumstances that could affect the safety of your cat or the person providing care.

If your cat’s needs or circumstances change during the booking, please let me know as soon as possible.

Failure to disclose relevant information may result in termination of services without refund.

Health & Safety

Your cat’s welfare is my priority. All medical care is provided in line with veterinary guidance and within the limits of what can be safely carried out during the scheduled appointment.

Where medication or other treatment is required, I will make a reasonable and safe attempt to provide the agreed care. However, successful treatment cannot be guaranteed, particularly if a cat is distressed, uncooperative or becomes unsafe to handle.

Medical care is provided as a scheduled appointment and does not automatically include cat sitting or additional visits. If further visits are required, these will be discussed and charged separately.

Aggressive, unsafe, or previously undisclosed medical or behavioural issues may result in services being declined or terminated where necessary to protect the safety and welfare of the cat and the person providing care.

 Liability

While every reasonable precaution is taken, Mewvellous Cat Care cannot be held liable for illness, injury, or loss unless caused by proven gross negligence.

Privacy

Your personal information is used solely for the purpose of providing my services. Please refer to the Privacy Policy for full details.

Contact

Email: carmen@mewvellous.com
Phone / WhatsApp: 07367 575275

For the full legal Terms and Conditions, please click here