Mewvellous Cat Care

Mewvellous Cat Care – Terms and Conditions

Last Updated: January 2026

Welcome to Mewvellous Cat Care. By booking my services, you agree to the following terms. These are designed to be clear, fair, and supportive of both your needs and mine.

Services Provided

• Cat sitting (once or twice daily visits)
• Overnight stays
• Half-day and full-day care
• Medication administration
• In-home injections (excluding vaccines)
• Wound care and subcutaneous fluids

Service Area:

• Core area: Kew
• Other areas may be considered on request and may incur additional travel or time-related charges (quoted in advance).

Booking Process

1. Clients must complete the relevant booking or registration form. Availability will be confirmed and a personalised quote provided.
2. Once dates are confirmed, the booking will be provisionally held for 48 hours pending payment. Payment must be received within this 48-hour holding period to secure the booking. The requirement to pay no later than 7 days before the booking start date represents the latest possible deadline and does not extend the initial payment window.
3. Once payment has been received, the booking is considered confirmed and is subject to the cancellation policy outlined in the “Cancellation & Changes” section below.
4. If payment is not received within the 48-hour holding period, the Provider reserves the right to release the dates to other clients.

Payment Terms

• All bookings must be paid in full at least 7 days before the booking start date.
• For bookings made less than 7 days in advance, full payment is required immediately.
• Long-range bookings (weeks or months ahead) must still be paid within 48 hours of confirmation to secure the dates.
• A 10% short-notice surcharge may apply to bookings made less than 7 days before the start date.
• Payment is made via bank transfer:
  • Bank: Barclays
  • Account Number: 60825034
  • Sort Code: 20-26-78

Bookings are only confirmed once payment has been received.

Meet & Greets / Key Collection

• Complimentary for long-standing clients in core area (Kew).
• For newer clients, meet & greets and/or key collection may be chargeable.
• If a meet & greet and key collection are completed during the same visit, this counts as a single appointment.
• Separate visits are charged accordingly.

Cancellation & Changes

• More than 7 days’ notice:
  • Full refund or option to reschedule (subject to availability).
• Less than 7 days’ notice:
  • No refund. Rescheduling may be offered at my discretion.
• Exceptional circumstances will be considered on a case-by-case basis.

Early Return

If a client returns home earlier than agreed, no refund will be issued for unused visits or days, as this time has been reserved exclusively and cannot be reallocated at short notice.

Client Responsibilities

Clients agree to:

• Provide accurate and up-to-date information about their cat’s health, behaviour, and routine.
• Ensure adequate supplies (food, medication, litter, etc.) are available.
• Inform me promptly of any changes to their cat’s condition or care needs.

Health & Safety

Your cat’s welfare is my priority. All medical care is provided in line with veterinary guidance.
Aggressive, unsafe, or undisclosed medical or behavioural issues may result in termination of services.

Liability

While every reasonable precaution is taken, Mewvellous Cat Care cannot be held liable for illness, injury, or loss unless caused by proven gross negligence.

Privacy

Your personal information is used solely for the purpose of providing my services. Please refer to the Privacy Policy for full details.

Contact

Email: carmen@mewvellous.com
Phone / WhatsApp: 07367 575275

For the full legal Terms and Conditions, please click here.